Take a look at how we do things. View the ‘Your Hot Property’ policies below.

Delivery Policy

Some marketing material and legal documents will be emailed to you while others will be sent via Australia Post.

All Shipping/Postage fees are included as part of any purchase.

For any items that are delivered via email, please ensure that you check your Junk/Spam Folder as it may have been delivered to that section of your inbox. Please also take note that your inbox is not full so you can receive incoming emails. After you have done this, if you still believe you have not received the information you have ordered, please contact us ASAP.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and is subject to change without notice to you.

Customer Service Policy

Your Hot Property is committed to providing exceptional customer service.

Privacy policy

Visitors to www.yourhotproperty.com.au acknowledge that Your Hot Property will collect information on the user at the time the user enquires about our service located at www.yourhotproperty.com.au, or otherwise permitted by the Privacy Act. This information will not be disclosed to a third party other than the service providers selected by the user or as required by law.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security Policy

When purchasing from Your Hot Property your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

Refund Policy

Please be aware, our physical Marketing/Advertising products are subject to a non-refundable fee. Please see our Terms and Conditions for specifics.